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All orders should arrive within 10 business days anywhere in Canada, and 15 business days outside Canada, after processing is done. Once your order processing is complete, we will charge your credit card and your tracking number will be e-mailed.

At checkout, indicated delivery times are approximate and based on information from the shipping carrier. Please note that shipping carriers may delay shipping which is beyond dijiBay’s control.

All International Shipping options and costs will be determined according to weight and destination at the time of check out. Enter and save your shipping address to get this quote.

All International orders are shipped via DHL, FedEx or Canada Post. Any additional tariffs, custom clearance fees, and charges are the responsibility of the customer. Healthy Planet absolves itself from delays in customs. Please note that all international orders are final

During holiday seasons, shipping carriers might take longer than usual to process which is also beyond Healthy Planet’s control.  The delivery date of your order depends on when the order leaves our warehouse, the destination address for the item and the shipping method. For select items, we offer an estimated delivery date during checkout. An estimated delivery date is a calculation of several factors, including item availability, processing time in our warehouse, the shipping method you select and the shipping destination. Please note that estimated delivery dates are estimates only, and are not guaranteed.

For isolated urgencies, please contact customer care at customercare@dijibay.com